Recording calls is good for business — here’s why

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

Take notes the modern way with OneNote

Note-taking is a vital skill in life. Whether you’re in a board meeting, conference, or lecture, you’re bound to list, quote, or summarize certain points in order to recall and better understand them later. Thanks to new technologies, you now have more ways to take notes than just using pen and paper. With your mobile […]

What is single sign-on and what are its benefits?

Secure logins are a necessity in business, but managing so many user credentials can get tedious. The good news is that you can simplify your organization’s login processes without compromising security by deploying single sign-on. What is single sign-on (SSO)? Single sign-on allows you to use one username and one password to provide secure access […]

6 Ways to enhance your website’s design

Making an outstanding website is not just about aesthetics. It’s also about giving site visitors and customers a great user experience while they browse your products and services. Having a good website is especially important now that people spend way more time browsing and shopping online than ever. To keep your site aesthetically appealing and […]

4 Quick ways to speed up your Windows 10 PC

If your Windows 10 PC is showing signs of slowing down, there are ways to speed it up. Here are some quick, easy ways to improve your computer’s performance without spending hundreds of dollars on a replacement. Prevent programs from launching at startup Windows makes certain programs readily available by loading them at startup. While […]

Secure your Mac before discarding it

Well over half of Americans save account passwords to an application or web browser, and at least as many also store private documents on their computers. That’s fine for people who take active measures to protect their data, but if you give away a computer, you surrender all control over it. That’s why you need […]

BYOD vs. CYOD: Which is better for your business?

Bring your own device (BYOD) and choose your own device (CYOD) policies have been shown to enhance employees’ flexibility, productivity, and job satisfaction. If you’re thinking of adopting one of these strategies, here are some things to consider. What is BYOD? With BYOD, employees use their own devices, such as smartphones and laptops, to connect […]

What you need to know about telephony DoS

Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you […]

Easy steps for sharing calendars on Microsoft 365

Sharing your calendar on Outlook is a great way to keep your team on the same page about specific events and workflows. Fortunately, Microsoft 365 makes doing so a lot simpler. Here are the ways to share or publish your calendar on different versions of Outlook. Outlook on the web If you have Microsoft 365 […]

These website design trends can take your business to the next level

Your company website’s main purpose is to create an initial impression on potential customers. And because first impressions last, your website needs to be visually appealing, responsive, and up to date with web trends. This is why careful thought — and a splash of creativity — are important when it comes to designing your business […]